The Operations Support Division is like the sound crew or lighting crew on a movie set: They never get top billing, but it is hard for the show to go on without them. We provide quality service, specialized support and innovative solutions for the effective operation of the Transportation Safety Institute (TSI). Providing responsive business, technical, financial and programmatic services to enable the Director, Associate Director and the other Division Managers of the Institute to successfully accomplish their missions. We provide administrative services for TSI, to include management analysis, facilities management, budget and accounting, information systems and automation, procurement, contracts, supplies, personnel, EEO, incentive awards and training, personal property, Freedom of Information Act (FOIA), and public affairs, supporting and directly affecting the nationwide operation of TSI. The core functions are as follows:

• Providing advisory assistance in all aspects of human resources, analyzing workforce data on an ongoing basis and in response to specific requests; providing key HR services to managers and employees by providing services to support recruiting, staffing, employee relations, and employee development.
• Administering and evaluating the Transportation Safety Institute budget, providing direction and oversight for budget formulation, presentation, and funds administration processes. Obtaining full-time positions/full-time equivalency for TSI to use for expansion purposes.
• Ensuring TSI staff have the necessary tools and practices to manage information in a cost-effective, efficient, and secure manner, performing day-to-day support for Information Technology.
• Providing general administrative services and logistical support for TSI operations, ensuring mail operations and delivery services are provided, coordinating space management activities and coordinating and overseeing property management activities, conducting inventories of equipment and furniture.
• Overseeing TSI’s procurement policies and procedures, providing advisory assistance on contracting matters, and monitoring compliance to policies and procedures.

Diana Lopez Story, Executive Officer